Shipping
Shipping policy
All orders are shipped within 1 to 3 business days (excluding Mondays, weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been processed and collection will follow.
We work with Royal Mail for deliveries to the UK and US and with DHL in the EU.
We want to give our clients the best online shopping experience possible. We are an independent business and aim to reduce our carbon footprint too. If you are unsure about sizes, styles and materials, we will love to help you via WhatsApp, email or Instagram DMs. We're here for you!
Domestic Shipping Rates and Estimates
We offer free shipping in the UK. After your order has been shipped it will usually take 2-5 business days to arrive. If your order hasn't arrived after 5 business days from its collection date, please contact us and we will sort it for you.
In-store pickup
Our in-store pickup hours are 11 am to 6 pm from Tuesday to Saturday and from 12 pm to 5 pm on Sundays. Please have your order confirmation email with you when you come.
International Shipping
We currently ship to the UK, US and EU. Charges applied on checkout are final. If you are in a country that we do not ship to yet, please send us an email at info@mafaldahandmade.com or contact us via chat and we will do our best to accommodate your order.
How do I check the status of my order?
When your order has been processed, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
After receiving your shipping confirmation email, if you haven’t received your order within 5 working days in the UK, and 15 working days internationally, please contact us at info@mafaldahandmade.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@mafaldahandmade.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Please note that all our products are made of natural leather and that means that creases will form as you wear your shoes, and slight changes in colour are also to be expected. Please read the care instructions that have been sent with your shoes carefully and they will last many years.
If you have any further questions, please don't hesitate to contact us at info@mafaldahandmade.com.